How can we help?
Support
Need help with Crownfall or anything else from Black Iron? Email us and we will get back to you as soon as we can.
What to include
- The game or service you are using.
- Your platform and app or browser version.
- A short description of what happened and what you expected.
- Steps that reproduce the issue, plus a screenshot if it helps.
Do not send passwords, payment-card details, authentication codes or other sensitive credentials.
Purchases and refunds
Purchases are processed by the store or platform where you bought the game. Refunds and payment disputes usually need to be handled through that provider under its policies. We can still help you identify the right route.
Accessibility and feedback
We welcome accessibility reports, bug reports and suggestions. Tell us what device and input method you use and what would make the experience work better for you.
Privacy requests
For access, correction or deletion requests, follow our data-deletion instructions or read the privacy policy.