Data deletion

You can ask us to delete personal data connected with a support conversation, game or online service. Visiting this website alone does not create a Black Iron account.

Send a deletion request

1. Email hello@blackiron.games with the subject “Data deletion request”.
2. Name the game or service, the platform you used and the email address or account identifier associated with it.
3. Tell us whether you want a specific record removed or all eligible personal data deleted.

Do not send a password, payment-card number or authentication code. We may ask for limited additional information to verify that the request concerns you.

What happens next

We will acknowledge the request, identify data we control and tell you when the review is complete. Where the GDPR applies, we normally respond within one month. Complex requests may take longer where the law permits, in which case we will explain the extension.

What we can delete

Depending on the service, eligible data may include contact details, support correspondence, account or profile information, cloud-save data and online preferences held by Black Iron. If we do not hold data matching the details you provide, we will tell you.

Information that may remain

Deletion is not absolute. We may retain limited records when required by law, to complete a transaction, protect the security and rights of users, prevent fraud, resolve disputes or establish and defend legal claims. We will not continue using retained information for unrelated purposes.

Third-party platforms

Deleting data held by Black Iron does not delete your Apple, Google, Steam, console, social-network or other third-party account. Requests for information controlled by those providers must be made through their own privacy tools or support channels.

Other privacy rights

You can also request access, correction, restriction or portability, or object to certain processing. See our privacy policy for details.